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 Frequently Asked Questions

When Do I get my RT-PCR Test results?

  • 1 Hour RT-PCR results are available 1 Hour after the sample is taken

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Do your tests meet the criteria for international travel?

  • Yes!  All of our RT-PCR tests meet all criteria for international travel. 

  • If you have questions or concerns about travel to a specific destination please feel free to contact us at (323) 433-6733 or GoodHeartsTestingLA@gmail.com to discuss your specific travel needs before booking your test. 

 

Do You provide a QR code for your RT-PCR tests?

  • Yes! Our 1 Hour RT-PCR test comes with a QR code on the result form.​

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What Do I do if the if I have not received my Results in the time promised?

  • Please contact us at (323) 433-6733 or email us at GoodHeartsTestingLA@gmail.com

  • The most common cause delayed results is an incorrect email address.  We email you your results as a PDF after your test has run.  If you did not receive an email and it is not in your junk/spam folder please contact us so we can re send you your results immediately. 

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What is your Refund Policy?

  • If you need to cancel your appointment for any reason we are happy to issue you a full refund, no questions asked. 

  • If you need to cancel your appointment please email us at GoodHeartsTestingLA@gmail.com and notify us that you need to cancel your appointment and required a refund for your test.

  • If you need to change your appointment date please notify us and we are happy to reschedule you for another date or time.

  • You will only be charged for tests that were actually performed and there are no cancellation fees.

  • If you do not receive your results within 6 hours from the time your sample was taken or 48 hours from the time your sample was received from our laboratory partner for a next day test, we will issue you a full refund upon request.

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How do I get reimbursed for testing by my Insurance?

  • You can get reimbursed by your insurance company for the cost of your covid testing if are sick or were exposed to Covid-19.

  • In order to apply for reimbursement by your insurance:

  1.  Email us at GoodHeartsTestingLA@gmail.com and ask for an invoice/receipt for your Covid Test​

  2.  Reach out to your insurance company and request reimbursement for the cost of your Covid Testing.

  3.  Submit a copy of the report to your insurance company.  Your insurance company may request a CPT code for the test and/or a diagnosis code.  The CPT code is: 87635        The ICD-10/Diagnosis Code is Z20.828    TIN: 85-2415378       NPI: 1962729301

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